Refund & Cancellation Policy
Last updated: June 26, 2026
1. Cancellations by Players
Cancellations requested more than 24 hours prior to the slot start time are eligible for a 100% refund, credited directly back to the original payment source. Cancelations within 24 hours of slot start are non-refundable unless specified otherwise by individual ground guidelines.
2. Cancellations by Venue Owners
In rare instances where a venue owner cancels a booking due to bad weather, maintenance, or force majeure events, players will receive a full refund automatically within 2-3 business days.
3. Split Payment Cancellations
If a split booking fails to fill its required player threshold before the match deadline, the system automatically cancels the reservation. Lock blocks are released and all partial payments are refunded to individual player wallets within 24 hours.
4. Processing Timelines
Refund transactions are handled securely by Razorpay. Refund amounts typically reflect in your banking account within 5 to 7 working days, subject to the bank's processing cycles.