Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy outlines the rules and timelines for booking cancellations, rescheduling, and payment refunds on the ActionBlaze platform, operated by FARMPLAY TECH PRIVATE LIMITED.

2. Cancellations by Players

Cancellations requested more than 24 hours prior to the booked slot start time are eligible for a 100% refund, credited back to the original payment source. Cancellations requested within 24 hours of the slot start time are non-refundable, unless explicitly authorized by the specific venue operator.

3. Cancellations by Venue Owners or Force Majeure

In events where a venue operator cancels a booking due to severe weather, facility maintenance, electricity failure, or force majeure events, players are entitled to a full 100% refund or an option to reschedule without extra fees.

4. Group & Split Payment Allocations

If a split-payment match fails to meet the minimum required player count before the match cutoff deadline, the system automatically cancels the temporary hold and initiates an automatic full refund to each participant's source account.

5. Refund Processing Timelines & Modes

All online refunds are processed through our payment gateway partner, Cashfree Payments, directly to the original payment instrument (Credit/Debit Card, UPI ID, Net Banking, or Wallet) used during booking.

Once initiated from our system, refunds typically take 5 to 7 working daysto reflect in your bank account, depending on your bank's settlement cycles.

6. Contact for Refund Queries

If you experience delays or have queries regarding a refund status, please email our support desk at support@farmplay.in with your Booking ID and Transaction Reference Number, or visit our Contact Page.